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Last Updated:2026年3月25日

Company Name:合肥湛溢门窗销售有限公司

Address:安徽省合肥市长丰县双凤经济开发区北城世纪城鸿徽苑S9幢商铺104室

Authorized Director:张天华

Social Credit Code:91340121MAE7RQUJ3T

Email:service@mail.dufnilem.com

Phone:+86 15051835145

Thank you for choosing our tool products (we specialize in offering practical tools in the UK). To protect your legal rights and ensure a worry-free shopping experience, we have established the following clear and fair return and exchange policy. All terms are tailored to the shopping habits of UK customers and are outlined in detail below. Please take note.

1. Return and Exchange Application Period

All tool products purchased can be returned or exchanged within 14 days from the date of receipt (based on the actual delivery date). Please ensure that when applying for a return or exchange, the product remains unused, in new condition, with complete packaging and all accessories intact (undamaged and without any missing parts), so that it does not affect secondary sales. Otherwise, returns or exchanges will not be processed.

2. Return and Exchange Application Conditions and Shipping Cost Responsibility

  • If the return or exchange is due to reasons on our part (such as product quality issues, wrong model, damaged goods, etc.), we will bear the full shipping cost for the return or exchange.
  • If the return or exchange is due to personal reasons (such as disliking the product, purchasing by mistake, no longer needing it, etc.), the shipping cost for the return or exchange will be borne by you.
  • During the return or exchange process, we recommend that you pack the product carefully to avoid further damage during transportation. If the product is damaged due to improper packaging, we have the right to refuse the return or exchange request.

    • 3. Return and Exchange Application Time and Process

  • Order Status Explanation: Once your order status changes to "Shipped," you can apply for an exchange or return. The order status will automatically update to "Delivered" within 24 hours after you receive the product, allowing you to check and apply for a return or exchange.
  • Application Method: Please send an email to our official customer service email, service@mail.dufnilem.com, to submit your return or exchange request. In the email, please include your order number, name, contact information, reason for return or exchange, and specific request. We will respond promptly during customer service working hours.
  • Customer Service Working Hours: Monday to Friday, from 9 AM to 6 PM (UTC+8:00). Please plan your application accordingly, and we will handle your return or exchange request as soon as possible.

    • 4. Additional Information on Shipping and Delivery Times

    After you send the returned or exchanged product, please note: the shipping time for us to receive the returned product is similar to the regular product shipping standard, approximately 1-3 working days; the product will reach our warehouse in about 7-10 working days. Please be patient and feel free to inquire about the logistics progress via email.

    5. Refund Information

    Once we receive the returned product, we will complete the product inspection and verification within 15 working days. After confirming that the return or exchange conditions are met, we will arrange for the refund immediately. The refund will be returned to the original payment account used for the purchase. The exact refund time depends on your payment platform and the bank's processing time. If you have not received the refund after 15 working days, please contact us via the customer service email mentioned above to verify the issue.

    6. Other Information

  • If you have any questions or needs during the return or exchange process, or if you do not understand any part of the policy, you can contact customer service at service@mail.dufnilem.com, and we will answer each inquiry.
  • This return and exchange policy only applies to tool products purchased through our platform. The final interpretation rights belong to us.

    • We are committed to providing high-quality tool products and thoughtful after-sales service to UK customers. If you encounter any inconvenience during shopping or the return and exchange process, we ask for your understanding and welcome your valuable suggestions to help us continuously improve our services.

    Return and exchange address:安徽省合肥市长丰县双凤经济开发区北城世纪城鸿徽苑S9幢商铺104室