Last Updated:2026年3月25日

Company Name:合肥湛溢门窗销售有限公司

Address:安徽省合肥市长丰县双凤经济开发区北城世纪城鸿徽苑S9幢商铺104室

Authorized Director:张天华

Social Credit Code:91340121MAE7RQUJ3T

Email:service@mail.dufnilem.com

Phone:+86 15051835145

Thank you for choosing our tool products and related services. These Terms of Service (hereinafter referred to as "Terms") constitute a legal agreement between you and us (the entity focusing on operating tool products in the UK) regarding your purchase of our tool products and the use of related services. Please read and understand these Terms carefully. By browsing, placing an order, purchasing products, or using our services on our platform, you acknowledge that you fully understand and agree to all provisions of these Terms and accept their binding nature. If you do not agree with any of the provisions of these Terms, please do not use our products or related services.

1. Scope of Service and Applicable Audience

• Our core service is to provide the sale, delivery, and related consultation services for various tool products within the UK. Our service scope covers the entire UK and is exclusively available to users who purchase and use our products in the UK.
• These Terms apply to all users of our products and services, including but not limited to browsing product information, placing orders, consulting customer service, requesting returns or exchanges, and other related scenarios. These Terms also apply to all tool products and associated services we offer.
• We will strictly comply with relevant UK laws and regulations such as the Digital Markets, Competition and Consumers Act 2024 (DMCCA), Consumer Rights Act 2015, and Consumer Contracts Regulations 2013 to provide compliant and high-quality services, ensuring your legal rights are protected.

2. Order-Related Terms

• Order Submission: When submitting an order on our platform, you must provide accurate personal information, shipping address, contact details, etc., ensuring that the information is true, complete, and valid. If any incorrect or incomplete information causes the order to be processed incorrectly, delays in delivery, or the product not being delivered, you will bear the responsibility.
• Order Confirmation: After submitting an order and completing payment, the system will automatically generate an order number, which signifies that we have received your order request. We will verify your payment information within 1 working day, and once confirmed, the order will officially take effect. If payment verification fails, the order will be automatically canceled, and any paid amount will be refunded to your payment account.
• Order Modification and Cancellation: You can request modifications or cancellations of the order before it becomes effective (i.e., before the goods are prepared or shipped). Modifications include changes to the shipping address, contact details, etc. (excluding core order details such as product model and quantity). If the order is in the preparation or shipping status, it cannot be modified or canceled. We appreciate your understanding.
• Price and Fees: All product prices are the final sale prices, inclusive of relevant taxes and fees, with no hidden costs. We strictly prohibit "drip pricing" practices and ensure transparency in the total price. The amount you pay when placing the order is the final amount to be paid, with no additional charges (except for customs duties, which are borne by you according to UK local policies).

3. Logistics and Delivery Terms

• Shipping Time: Once the order is confirmed, we will promptly prepare and ship the goods as agreed. The typical shipping time is about 1-3 working days (excluding holidays). We will expedite the preparation process to ensure the products are shipped as soon as possible.
• Arrival Time: After shipment, the products will be delivered via reliable local logistics channels within the UK. The expected delivery time is about 7-10 working days. The actual delivery time may be delayed due to factors such as remote areas, peak logistics periods, or customs clearance. We will work to coordinate with logistics partners to reduce delays. However, in case of force majeure (such as natural disasters or logistics strikes), we do not assume responsibility for the delay.
• Delivery Responsibility: We are responsible for delivering the goods to the shipping address you provided. Once the goods are delivered, you or your designated recipient must sign for the products. The signed receipt will be considered confirmation that you have received the goods and that they are in good condition without obvious damage or missing items. If you notice damage or missing items at the time of delivery, please refuse to accept the goods and immediately contact our customer service. If the issues are discovered after signing for the goods, we will not be directly responsible and will need your cooperation to provide relevant evidence for verification before processing.
• Logistics Tracking: After shipment, we will promptly update the logistics information. You can track the progress of your shipment via the order details page. If you cannot find logistics information or encounter abnormal status, please contact customer service for verification.

4. Customer Service Terms

• Scope of Customer Service: Our customer service team will provide you with product consultations, order inquiries, logistics tracking, problem feedback, return and exchange consultations, and other related services. We will do our best to answer any questions you may have while using our products and services.
• Customer Service Contact: You can contact us through our official customer service email: service@mail.dufnilem.com. Email communication will serve as formal documentation, which can be used for follow-up verification.
• Working Hours: Our customer service is available Monday to Friday, from 9 AM to 6 PM (UTC+8:00). Please note that UTC+8:00 corresponds to local UK time, with a 7-hour difference during Daylight Saving Time (from March 29) and an 8-hour difference outside Daylight Saving Time. Emails sent outside of working hours will be processed as soon as possible during the next working hours. We appreciate your understanding.
• Customer Service Responsibility: We will respond to your inquiries promptly during working hours and strive to resolve your issues. If your issue description is unclear or incomplete, causing delays in processing, we will notify you to provide the necessary information, which may delay the processing time.

5. User Rights and Obligations

• User Rights: You have the right to request us to provide products and related services according to these Terms. You have the right to check the order status, logistics progress, and feedback issues regarding products and services. You also have the right to request returns and exchanges in accordance with the relevant regulations.
• User Obligations: You must comply with these Terms and any other relevant rules we release. You must provide accurate, complete, and valid personal and shipping information. You must reasonably use our products and services and not use them for illegal activities or harm our or third parties' legal rights. When requesting a return or exchange, you must ensure that the product is in new, unused condition, with complete packaging and accessories, and that it does not affect secondary sales.

6. Data Security and Privacy Protection

• We will strictly adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring the legality, fairness, and transparency of data processing and safeguarding your personal information.
• We will only collect the personal information necessary for you to enjoy our services, such as for order processing, logistics delivery, and customer service. Without your written consent, we will not sell, rent, or share your personal information with any third party, and we will implement encryption, access control, and other security measures to prevent data leaks, tampering, or loss.
• You have the right to access, correct, and delete your personal information. If you wish to exercise these rights, please contact our customer service via email, and we will fully cooperate.

7. Disclaimer

• We are not liable for failure to provide products and services, or delays or cancellations of orders due to force majeure (such as natural disasters, wars, logistics strikes, policy changes, etc.). We will notify you promptly and offer reasonable solutions, such as refunds or delayed shipments.
• If losses are caused by your own reasons (such as incorrect information, late signing, improper handling of goods, etc.), you will bear the responsibility. We will not be liable for related losses.
• We are only responsible for the quality of the product itself. We are not liable for damages caused by misuse or violation of instructions, or for indirect losses arising from product use.
• If a third-party logistics provider is responsible for delays, damage, or loss of goods, we will assist you in communicating with the logistics service provider but will not bear direct compensation responsibilities.

8. Modification and Revision of Terms

• We may revise these Terms in response to updates in UK laws and regulations, business development needs, or user feedback. The revised Terms will be posted on our platform promptly. If the revisions involve your core rights, we will notify you through appropriate means (such as email).
• The revised Terms will take effect from the date of publication. If you continue to use our products and services, it will be deemed that you agree to the revised Terms. If you do not agree with the revised Terms, you may stop using our products and services, and the relevant rights and obligations will cease.

9. Dispute Resolution

• Any dispute arising from the use of our products and services or the performance of these Terms shall first be resolved through friendly negotiation. If negotiation fails, either party may bring a lawsuit to a court with jurisdiction in the UK.
• The formation, performance, interpretation, and dispute resolution of these Terms shall be governed by the relevant laws and regulations of the UK.

10. Miscellaneous

• These Terms represent the core legal agreement between you and us and supersede all previous verbal or written agreements related to the same matters. If these Terms conflict with other rules we release, these Terms shall prevail.
• If you have any questions about these Terms or need to consult relevant matters, please contact our

customer service via email at service@mail.dufnilem.com, and we will provide timely assistance.

• These Terms take effect from the date you first use our products and services until you stop using our products and services or the relevant rights and obligations are terminated by both parties.