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Last Updated:2026年3月25日

Company Name:合肥湛溢门窗销售有限公司

Address:安徽省合肥市长丰县双凤经济开发区北城世纪城鸿徽苑S9幢商铺104室

Authorized Director:张天华

Social Credit Code:91340121MAE7RQUJ3T

Email:service@mail.dufnilem.com

Phone:+86 15051835145

Thank you for choosing our tool products. We are deeply focused on the UK market and always strive to provide every customer with high-quality products and thoughtful services. Whether you have any questions, suggestions, or needs, you can contact us through the following methods, and we will provide timely assistance.

1. Official Customer Service Email

This is our primary contact method. You can always send an email to inquire about various matters, and we will carefully review and respond to each email.

Official Customer Service Email: service@mail.dufnilem.com

We suggest including your name, contact information, order number (if applicable), and specific needs in your email to help us resolve your issue more efficiently.

2. Customer Service Hours

Our customer service team will be available during the following hours to ensure your inquiries are promptly addressed:

Working Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00)

Kind Reminder: UTC+8:00 corresponds to UK local time, and during daylight saving time (starting March 29), the time difference will be 7 hours behind, while outside daylight saving time, it will be 8 hours behind. Please adjust your email inquiries accordingly based on your local time.

3. Matters You Can Inquire About

You can contact us via the above email for assistance with the following matters, and we will do our best to answer:

  • Product-related: Product models, functions, usage instructions, stock inquiries, etc.
  • Order-related: Order inquiries, payment issues, shipping, and logistics tracking (shipping processing time is about 1-3 working days, and delivery time is about 7-10 working days).
  • Returns and Exchanges: Return and exchange process, shipping cost responsibility, refund status, etc.
  • Other matters: Partnership inquiries, suggestions, complaints, feedback, etc.

    • 4. Kind Reminders

  • Emails sent outside of customer service working hours will be processed as soon as possible during the next working period. We appreciate your understanding.
  • To ensure efficient communication, please avoid resending the same email. If you do not receive a response after 2 working days, you may resend the email as a reminder.
  • We specialize in offering tool products in the UK, and all inquiries should be related to our products and services. Thank you for your understanding and support.

    • We always value every user's voice, and your questions and suggestions are the driving force behind our continuous product and service improvements. We look forward to hearing from you and providing you with a better experience!